Privacy Policy

Introduction

Somerville Mobile ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our services, or interact with our website.

By using our services or accessing our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you book a repair or contact us.
• Device Information: Details about your device including make, model, serial number, and fault description for repair purposes.
• Transaction Information: Payment details and repair history for billing and warranty purposes.
• Website Usage: IP address, browser type, pages visited, and other analytics data to improve our website.

How We Use Your Information

We use the information we collect to:

• Provide repair and service quotations
• Process and complete your repair orders
• Communicate with you about your device and repair status
• Send appointment reminders and service updates
• Process payments and maintain warranty records
• Improve our services and customer experience
• Comply with legal obligations

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of physical documents, encrypted digital systems, and strict access controls.

All device data is treated with strict confidentiality. We do not access personal files on your device unless specifically required for the repair, and any data encountered is kept strictly confidential.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business (payment processors, delivery services).
• Legal Requirements: When required by law, court order, or government regulations.
• Protection of Rights: To protect our rights, property, safety, or the rights of others.

Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for warranty periods and legal compliance. Repair records are typically retained for a period of 7 years in accordance with Australian tax and consumer law requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous usage statistics. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Significant changes will be communicated through our website or by other appropriate means.